Spa Etiquette

Tips To Enhance Your SPA Experience

Please arrive 10 minutes prior to your appointment to ensure you receive your full allotted treatment time. Unfortunately we cannot give extensions on service times due to a late arrival. We will give you the total time remaining for your time slot that you are booked for. We strive to provide your service in a timely and professional manner.

We ask that you turn off your cellphone upon arrival to ensure  that all of our clients can receive the most relaxing experience possible.

Please let us know your personal preferences to help us tailor the manner in which our treatments should be performed, and we will do everything possible to accommodate your requests.

Please advise us upon booking any package with a lunch or snack of any allergies or sensitivities to food or product ingredients.

Cancellation Policy

As a courtesy, we ask that if you need to cancel an appointment or reschedule, we do require 24 hours notice. A credit card, advance payment, or gift certificate number will be required for advance bookings of all packages or group bookings. For group bookings we require 48 hours cancellation notice. We are sorry to say that if advance notice of a cancellation is not given, we will charge you for 100% of the package price.

Package Policy

Services purchased as a package must be completed on the same day with no substitutions. If you prefer to make changes to the package we will convert your package to an equivalent dollar amount and apply it to your services.

Privacy Policy

This privacy policy discloses the privacy practices for TheFollicle.com. This privacy policy applies solely to information collected by this web site. It will notify you of the following:

  1. What personally identifiable information is collected from you through the web site, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing

We are the sole owners of the information collected on this site and in the spa. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Orders

We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we’ll use this information to contact you.

Surveys & Contests

From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

Updates

Our Privacy Policy may change from time to time and all updates will be posted on this page.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 905-681-0277 or send us a message.

Prices are subject to change without notice.

Taxes and Gratuities are not included in treatment prices.